Remote Support via RustDesk
Download the appropriate remote maintenance client for your operating system. The connection is encrypted via our own, GDPR-compliant server in Germany.
Windows Client
Pre-configured portable version (.exe). No installation required – Server & encryption key are already integrated.
macOS client
Disk image (.dmg) for Apple Silicon (M1/M2/M3/M4) and Intel Macs. Permissions required for screen & control.
Linux Client
Debian / Ubuntu package (.deb). Supports Wayland and X11 desktop environments.
📋 Remote maintenance process
Starting the client
Download the appropriate file at the top and open the program.
Submit ID & PW
Share with us your displayed 9-digit ID and that Temporary password by phone or ticket.
Confirm access
Confirm the session on the screen. You can disconnect the transfer at any time with one click.
🍏 macOS: Installation and permissions
- Open the downloaded
rustdesk.dmgand drag the app into the folder. Programmes. - Start with RustDesk. If macOS blocks execution: Open System settings > Data protection & security And then they click. “Nevertheless open”.
- Grant RustDesk under Data protection and security the following two releases:
- Operating aids (Accessibility – for mouse/keyboard)
- Screen recording (Screen recording – for image transmission)
- Enter the server data once (see below).
🐧 Debian / Ubuntu: Fast installation
Install the downloaded .deb-Package either by double click via the software administration or directly in the terminal:
sudo apt install ./rustdesk.deb
💡 Note: RustDesk then starts from the application menu. Under Wayland sessions (standard on Ubuntu), the system asks for desktop sharing when establishing a connection.
⚙️ Server configuration (for macOS & Linux)
In the RustDesk main window next to your ID, click on the three dots.Menu > Network > ID/Relay Server) and store our server data: